![]() It may take a few attempts at reloading the screen but if all went well the cameras you have access to should come up like you see in the above picture. You will see this screen if your login info is correctĪfter seeing the prior screen, go back to the main screen in the app and select cameras in the bottom right. You have to sign into the site after adding it. The next thing to do is open the ACC Mobile 3 app and select the Manually Add Sites optionĮnter 172.30.243.245 as the IP address and keep the bottom number as 8443.Īfter finishing the prior screen you will see this message. Once the VPN is set up and connected, it should look like this inside the VPN app. The VPN setup can be tricky, but that will be the first thing you need to set up. If you have an Android you will need the same ACC Mobile 3 app but you will need to download the FortiClient VPN app. Thanks in adavance.This guide will include instructions on how to gain access to UNF's Avigilon camera system using both the Avigilon Control Center Client on a PC and the ACC Mobile 3 App using a VPN to UNF's network on your phone (Both of these are needed for access to the camera system on a mobile phone).įirst, download the ACC Mobile 3 app and the Forticlient 6.0 VPN App if you have an Apple. If you come across something or need any further info I'll keep an eye on this thread. I don't see issues with any other streaming type services so not sure if it's the way they stream H.264 or what's going on. Since we're a Dell shop, so to speak, I haven't been able to test any other Iris powered hardware from other Mfg's. Although from what I'm seeing in this thread is that there are three common parts to this issue, It's Avigilon, Iris, AND Dell hardware. ![]() I got the same answer from Avigilon that the other person got was that "It's on Intel's end" which to me says that it's a cop out by Avigilon that they didn't look into how the Iris chipset would affect their software when Iris was released. However, if you move your mouse cursor into the video and use the scroll wheel it will advance the video kind of frame by frame or multiple frames at a time. When you open a camera to view it, it's just a still image. It will not stream the live video and cannot view the recorded video. We see this with Avigilon ACC version 6 and Version 7. I've also tired the Intel driver 9466 with no luck. We're experiencing this on the Dell Latitude 7420 laptop with the Iris Xe chipset. I can reply to your questions, I've tried all 5 of the Dell versions on the driver which are 27.20.100.8853, 9079, 9415, 9510, and the latest 9565. To save your scan, click on "Next", then "Save".Click on the menu where it says "Summary" to change to "Detailed View". ![]() Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".Make sure to include the Intel® System Support Utility (Intel® SSU) results of one of the affected computers. You can similarly perform this procedure if another service is in conflict with ACC Gateway. Ensure that Avigilon Control Center Gateway service is Running. ![]() Right-click on any service and select: Refresh. To replicate this, please share with us the exact steps and a video (if possible) in case we don't get the same outcome.ĭid Avigilon indicate this was a driver issue? graphics generation issue or did they indicate anything else? In the Services window, locate and start the Avigilon Control Center Gateway service. Did you download them from the Intel website? Do you get the same problem with the customized Dell drivers? To continue with the investigation, we need the driver versions tested.
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